Returns & Exchange Policy
We are happy to exchange and return our product in the original condition (unwashed, undamaged, with tags attached) within 5 Days from the date of delivery in the form of store credits only.
We do not offer refunds due to labour and time that goes in making each product. The return and exchange request will only be accepted once.
Items on Sale and Discounts are not eligible for Return and Exchanges
Size Exchange
Please refer to the size chart before you make any purchase.
In such cases, reverse pick up charges will apply @ Rs. 300.
You need to intimate us within 24 - 48 Hrs of receiving your order.All intimations beyond this timeline will not be accepted for exchange.In case, a Sunday falls in the middle of this timeline we will extend the intimation period by 24 Hrs.
Please ensure that the product you return is unused, unworn and the original tags are intact.
The quickest way to initiate a return/exchange by clicking on the below link by providing your email id /mobile number and order number and reason for the return and exchange
https://theburntsoul.ecoreturns.ai/apps/ecoreturnsai/
Also you can contact us through Whatsapp / Call or Mail with Your Order Number and
Email Id along with Product Images and Details
Mail- contact@theburntsoul.com
Call / Whatsapp - +91 7827759640
( Monday to Saturday - 10 AM to 5:30 PM)
For all accepted returns, we will issue a credit note immediately after we receive the product from your end which is valid for 60 days on your next order or exchange for another available size.
Please do not accept a delivery if the packaging is not properly sealed or is damaged.
For order issues such as damaged or defective products, please contact us at contact@theburntsoul.com within 48 hours of receiving the products, along with product images.
In case a product or products are missing from your order, you can call or whatsapp us at +91 7827759640 or email us at contact@theburntsoul.com within 48 hours of receiving the products and we’ll get back to you within 24 hours.
In case a wrong product is delivered, you can call or whatsapp us at +91 7827759640 or email us at contact@theburntsoul.com along with the product images and the order number within 48 hours of receiving the products, along with product images